Returns & Exchanges

We want you to be fully satisfied with your Tokyo Laundry purchase, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Simply ensure your items are in a resalable condition with all tags attached to qualify for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all labels and tags are still attached to the garments.

3

Ship the Parcel

Print your generated return label, attach it to the outside of your package, and drop it off at your nearest authorized courier point.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing